Privacy Policy: FluencyGrid (فلوينسي)

Last updated: October 28, 2026

FluencyGrid is an English-learning app for Arabic speakers. We collect the least data your account needs, and we never sell your data.

What we collect

After the first lesson the app asks you to make an account, with Google or with your email (a code sent to your inbox, no password). For the account we keep only:

• Your email address and your account ID.
• Your name in the app: the name you type yourself. It appears on the leaderboard with your level and points, never your email, and you can hide it with the "hide my name" option.
• Your learning progress: your words, lessons, points, reviews, settings, dictionary and the texts you write in "My writings" (including the text of what you said in free speaking and speaking tasks, as text only, never the audio), saved to your account so they appear on all your devices.
• Your total and weekly points for the leaderboard ranking, and the lessons you opened today, to count daily lessons if a daily limit is switched on.
• If you sign in with Google: Google gives us your email, name and Google account ID. We never get your password or anything else from your Google account.
• When the account was created and when you last signed in, plus what the server logs automatically at sign-in to protect accounts (such as your device's IP address).

We use this data only to sign you in and keep your account. The app has no ads, trackers or analytics, and we do not sell your data or share it with anyone for advertising.

Where your account data is kept

• Supabase: the service that runs the accounts and the database, on servers in the European Union (Frankfurt, Germany). Each user can reach only their own data.
• Resend: the service that emails your sign-in code. It receives your email address only to send that message.
• Google: if you choose to sign in with Google, the sign-in goes through Google, under Google's privacy policy.

Deleting your account

You can delete your account at any time inside the app: Settings → حسابك (Your account) → احذف حسابي (Delete my account). Your account and all its data are erased from our servers at once, and your progress is erased from your device too. Messages you sent through "راسلنا" while signed in are deleted from our servers with it; copies that already reached us by email are deleted when you ask. You can also ask us to delete it by writing to the email at the end of this policy; we do it within 30 days at most.

What is stored on your device

The app stores on your device:

• Your learning progress: words, lessons, points, streak and reviews, plus the texts you write in "My writings" (and the text of what you said in speaking practice, not the audio itself) and your dictionary words.
• Your settings: the name you type (optional), goal, level, appearance and reminders.
• Your personal dictionary.

One copy is kept on your device and another in your account (see above), so it stays in step across your devices. If you have not made an account yet, everything stays on your device only.

Backup

In Settings you can save a copy of your progress and restore it. The copy is a file or text that you keep, and it is sent nowhere unless you choose to share it.

Microphone and speech recognition

Speaking exercises use the microphone, only with your permission and only during an exercise. The app does not record or keep your voice.

To turn your speech into text, the app uses your device's speech recognition service (on Android usually Google's). That service may send your voice to Google's servers for processing, under Google's privacy policy. If you install the offline English speech pack in your device settings, processing happens on the device. You can refuse the microphone permission and the rest of the app keeps working.

Notifications

Daily reminders are local notifications scheduled on your device; they do not pass through any server. You can turn them off in Settings.

Error log

The app keeps a small log of the last 20 errors on your device (the error message and a few technical lines, with any email address or long token removed). When a new error happens, it is sent to our server (Supabase) so we can find and fix it, together with only the app version, your device type (such as Android 14) and the name of the section you were in. Your name, account and email are never sent with it, so a report can't be linked to you, and reports are deleted after 90 days. To stop floods we store with each report a hashed form of your network address (not the address itself), used only to limit how many reports one device can send. In Settings ("تقرير الأعطال") you can turn the sending off, copy the report, or clear the log.

Your messages to us

When you send us a problem or an idea from Settings ("راسلنا"), we keep the text of your message and its type, the name of the section you were in, the app version, your device type (such as Android 14), and your account ID if you are signed in. The message reaches us by email (through the Resend service) with your account email if you are signed in, so we can reply. Nothing is sent unless you press "أرسل". We also store a hashed form of your network address, used only to limit how many messages can be sent. If you delete your account, your messages are deleted from our servers with it; email copies are deleted when you ask.

Audio

Recorded voices (words, idioms, books, stories and podcast) are downloaded from the app's own audio server (Cloudflare R2) the first time you listen, then kept on your device so they work offline afterwards. A download request shows the server your device's IP address and the name of the audio file requested, as with any website; it carries no name, progress or other personal data, and we do not link these requests to who you are. Where there is no recording, the app uses your device's text-to-speech engine.

Fonts

The app's fonts are bundled inside the app itself, so it makes no request to any third party to load them and no data is shared because of them.

External links

Some stories link to their original source (such as Wikipedia). Opening a link takes you to that site, which has its own privacy policy.

Children

The app is not directed at children under 13, and we do not knowingly collect data from anyone younger. If you learn that a child has made an account, write to us and we will delete it.

Changes

If this policy changes, we will update the date above and publish the new version here.

Contact

For privacy questions or to ask for your account to be deleted: support@fluencygrid.com